Common queries answered
Frequently asked Questions
Because most of our orders need to be made, plus the shipping time, the total delivery time is between 6-40 days.
For detailed information please refer to: SHIPPING POLICY
This requires considering your situation and our Return and Exchange Policy. We will proceed after confirming your situation.
Before the order is sent, you can contact us to change it for you. If the package has been shipped, you need to contact the corresponding courier company to modify it. If it cannot be modified, you need to wait for the package to be returned to the overseas warehouse, pay the freight again, and re-deliver it.
We will upload the courier number after delivery. You can pay attention to the email, log in to your account to check, or contact:Β sales@iscustommade.com
support@iscustommade.com
You can contact sales@iscustommade.com, support@iscustommade.com directly, and we will respond to you within 24 hours. If you have any other related questions, we will also provide detailed answers to all questions.
The solution to this problem is as above, but if the country is wrong, for example, you may need to bear the responsibility yourself, but we will also provide some solutions to help you reduce losses.
We can ship anywhere in the world, but the delivery time is different.
Regular size items all arrive in one package. If your order has some special large items, the package will be split.
Still need help?
Get in touch with us
Monday – Sunday | 9 am-7 pm PST
Tel: +86 191 2947 5925
Address: No. 29 Zaoxia Road, Fuhai Street Baoan District, Shenzhen, Guangdong, 518110, China